At Zoho Stores, your privacy is our top priority. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website operated by Zoha Stores Private Limited. By accessing or using our services, you agree to the practices described below. Please read carefully to understand how your information is handled.

Information We Collect

1. During Registration

When you register on Zoho Stores, we may collect:

Name

Address

Phone number

Email ID

Gender

Date of birth

Style preferences (if provided)

2. User Activity

Product preferences and purchases

Delivery instructions

Returns, disputes, and customer support communication

3. Browsing Data

IP address

Browser type and version

Operating system

Pages visited and session duration

4. User Interaction

Clicks, scrolls, and page views

Conversion events

Device and usage analytics to improve user experience

How We Use Your Information

Your personal information may be used for:

Account creation, verification, and identity validation

Processing orders, deliveries, and returns

Secure payment handling and transaction records

Enhancing website functionality and user experience

Sending order updates, alerts, and promotional messages

Fraud detection and platform protection

Meeting legal, tax, and regulatory requirements

Enabling real-time shipment tracking

Information Sharing

Your information may be shared with:

Service providers (payment gateways, logistics partners, customer support teams)

Trusted contractors and affiliated entities

Government or legal authorities when required

Third-party analytics or marketing partners (only with your consent)

Entities involved in mergers, acquisitions, or business transitions

We do not sell your personal information.

Cookies & Similar Technologies

We use cookies and related technologies to:

Remember your preferences

Analyse browsing and usage patterns

Improve website performance and navigation

You can manage or disable cookies through your browser settings.

Data Security

We use industry-standard technical and organisational safeguards to protect your personal information.
However, no data transmission or storage system can be guaranteed to be 100% secure.

Service Notifications

We may send service-related notifications such as:

Order status updates

Security alerts

Important account information

These may be sent even if you opt out of promotional messages.

Children’s Privacy

Zoho Stores does not knowingly collect personal information from individuals under 18 years of age.
If you believe such data has been collected unintentionally, please contact us.

Data Retention

We retain personal data for 12 months after account closure or as required by law.
Order, transaction, and customer support records may be retained longer for regulatory or compliance purposes.
After the retention period, all personal data is securely deleted or anonymized in accordance with data protection standards.

Policy Updates

We may revise this Privacy Policy from time to time.
Updates will be posted on our website, and continued use of our services implies acceptance of the revised terms.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: support@zohostores.com
🌐 Website: www.zohostores.com
📞 Phone: +91-90729 59342

Registered Address: 
17/259 A, Mattul North Second Street,
Mattul North, Cherukunnu,
Kannur, Kerala – 670325

Company Name: Zoha Stores Private Limited