Welcome to Zohostores.com (“we”, “our”, “us”).
By using our website, you agree to the terms mentioned below.
Please read them carefully before browsing, purchasing, or using any service on our platform.

1. General Information

  • Zohostores.com is an online retail platform operating from Kannur, Kerala.
  • By accessing or using our services, you accept these Terms & Conditions.
  • We reserve the right to modify or update these terms at any time without prior notice.

2. Eligibility

You must be:

  • At least 18 years old, or
  • Using the website under the supervision of a parent/guardian.

3. Products & Descriptions

  • We strive to provide accurate product details, images, and specifications.
  • Colors may vary slightly due to screen differences.
  • Prices and availability are subject to change without notice.
  • Typographical errors or incorrect pricing may be corrected anytime.

4. Order Acceptance

  • Your order is confirmed only after payment verification.
  • We reserve the right to cancel an order due to:
    • Out-of-stock items
    • Incorrect pricing
    • Payment failure
    • Fraudulent activity
  • If an order is canceled after payment, a full refund will be issued.

5. Pricing & Payments

  • All prices listed on Zohostores.com include GST (where applicable).
  • Payments can be made via UPI, Debit/Credit Cards, Net Banking, Wallets, and other secure payment gateways.
  • We do not store your card or bank details.

6. Shipping Policy

  • Orders are processed within 1–2 business days.
  • Delivery usually takes 3–7 working days, depending on the location.
  • Shipping charges (if applicable) will be displayed during checkout.
  • Delays caused by couriers, weather, or festivals are beyond our control.
  • More details can be found in our Shipping Policy page.

7. Returns & Refunds

  • We accept returns for damaged, defective, or incorrect products.
  • Return requests must be raised within 7 days of delivery.
  • Products must be unused and in original packaging.
  • Refunds will be processed within 5–7 working days after approval.
  • Certain items are non-returnable.
  • Read our full Refund & Return Policy for more information.

8. User Responsibilities

By using our website, you agree that you will NOT:

  • Use the site for fraudulent or illegal activities
  • Attempt to hack, modify, or reverse-engineer the site
  • Copy content, images, or data without permission
  • Provide false information while placing orders

9. Intellectual Property Rights

  • All content on Zohostores.com — including text, images, logos, product details, graphics, and digital files — is our property.
  • Unauthorized reproduction or usage is strictly prohibited.

10. Third-Party Links

  • Our website may contain links to external sites.
  • We are not responsible for the content, safety, or policies of third-party websites.

11. Limitation of Liability

Zohostores shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss caused by courier delays
  • Damages from incorrect product misuse
  • Technical issues beyond our control

Your use of the website is at your own risk.

12. Indemnification

You agree to indemnify and hold Zohostores harmless from any claims, damages, or losses arising from your misuse of the website or violation of these terms.

13. Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes will be resolved under the jurisdiction of Kerala courts.

14. Contact Information

For questions regarding Terms & Conditions:
📧 Email: support@zohostores.com
📞 Phone: +91-90729 59342
📍 Address: 17/259 A, Mattul North Second Street, Mattul North, Cherukunnu, Kannur, Kerala – 670325